Escalated Customer Complaint Office
VersaBank
2002-140 Fullarton Street
London, Ontario N6A 5P2
[email protected]

If your complaint still remains unresolved, you can contact the Ombudsman for Banking Services and Investments (OBSI). The OBSI is an independent service for resolving banking services and investment disputes. The OBSI can be reached at:

Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Phone: 1-888-451-4519
Email: [email protected]
Website: www.obsi.ca

If your complaint involves a potential violation of a consumer protection law, you may contact the Financial Consumer Agency of Canada (FCAC). The FCAC is an independent federal regulatory agency that works to protect and inform consumers of financial services. The FCAC can be reached at:

Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes banks, (financial institutions), for compliance with federal consumer protection laws.

Financial institutions are legally required to have a complaint-handling process in place. If you have a problem with a financial product or service, you may file a complaint with the responsible financial institution directly.

If you are not satisfied with how your complaint has been handled or 56 days has passed since you made your complaint, you can escalate the complaint to the following External Complaints Body: Ombudsman for Banking Services and Investments

If you want to know your rights or need information about the complaint-handling process of a financial institution, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.

Web site: www.canada.ca/fcac

Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contactus.html

Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666

Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771

Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC.
Visit https://srvcanadavrs.ca/en/ to learn more.

Mailing address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2

As referenced in section 5 of the Mandatory Reporting Guide for Federally Regulated Financial Institutions, issued by the FCAC, and in accordance with the Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations, VersaBank is pleased to report that it did not receive, address, or resolve any reportable complaints during 2025 fiscal year.

The Bank has never received a complaint which has been reportable to the FCAC due, in part, to its unique business-to-business model.

Public Complaints Summary for VersaBank

Concerns may be raised anonymously in the following ways:

• Online through our secure website at https://www.clearviewconnects.com/
• Over the phone through the VersaBank dedicated toll-free number 1-866-890-8230
• By mail through the confidential post office box at:
  ClearView Connects
  P.O. Box 11017
  Toronto, Ontario
  M1E 1N0